Note: If you are a Circle Pay customer, and found an error related to your Circle Pay account rather than your Circle Invest account, please see our support article for Circle Pay, found here.
Error Resolution Process
If you find an error within your transaction receipts/statements, or have any questions about your previous money transfers, you are welcome to email us at firstname.lastname@example.org, call us at (617) 340-8877, or write to us at Circle Internet Financial Inc., Attention: Compliance, P.O. BOX 52235, Boston, MA 02210. Please contact us as soon as possible if you think that your statement or receipt is wrong, or if you need more information concerning a transfer/transaction on your statement or receipt.
In order for us to investigate the error, you must contact us within 60 days of receiving the first receipt/statement where the error is present.
When you contact Circle about the error, you should provide your name and email address so we can identify your Invest account. We also require a description of the error or discrepancy, where it would be helpful to describe in detail why you think there is an error, and to include the exact amount (in USD or the specific coin) of the suspected error.
Once you report the error, we will investigate the alleged error, and determine within 10 business days whether an error occurred or whether it was an unauthorized transaction. We will tell you the results of our investigation within 3 business days after the completion of the investigation. Errors are corrected as soon as possible after confirming that an error occurred, accompanied by a clear and comprehensive description of the error identified and steps taken to resolve the error. Check out Section 18: Unauthorized Transactions in the Invest User Agreement for more details.
Regardless of the results of our investigation, we will send you an email explaining the basis for our decision. If you have any questions or concerns regarding our decision, you can request further information regarding the details that led to our decision.