What will happen to my account?
Your account will be transitioned to a Voyager account on a specific date that will be communicated to you prior to the transition. All of your account data, crypto balances, USD balances, transaction history and recurring buys will be transferred over to Voyager and migrated there. You will no longer be able to log in into your Circle Invest account after this date and your assets will be migrated to Voyager.
What if I don’t want my account to be converted to Voyager?
Please submit your request to close your account, as soon as possible and withdraw all of your assets in your Circle Invest account. If you would like to close your account, please contact email@example.com for assistance.
What features does Voyager have that I will benefit from?
Some of Voyager’s unique features include:
- Commission-free trading on +30 crypto assets based on smart order routing technology
- Earning interest on BTC, LTC, BCH, VGX,ETH, USDC & other assets
- Crypto deposit and withdrawal on some of the most popular coins.
- Portfolio management tools like advanced charting, news, alerts and limit orders
For a full list of all of the great features and experiences you will enjoy, please visit investvoyager.com to learn more.
When is my account expected to be converted?
Your account is anticipated to be converted and migrated to Voyager by the end of March 2020. Additional notifications about conversion details will be sent closer to the date regarding a specific timeline on when deposits, withdrawals and trading will be deactivated. Not to worry, this will not happen until a few days leading up to the exact date of conversion.
If I am a NY customer, what can I expect?
Your account is expected to be converted to Voyager but you may be on a different and potentially longer timeline than the rest of customers. Even if all other customers are converted by the end of March, your assets and investing experience using Circle Invest will not change at all, you do NOT need to do anything at this time.
Who should I contact for support after the conversion date?
Your account will become a Voyager account on conversion date, as such, any questions or help you need to access your account should be directed to the Voyager customer support team at firstname.lastname@example.org. If you contact Circle support after this date, expect longer than usual delays in response time.
Will I be able to obtain my transaction history after the conversion date?
You will no longer be able to access your transaction history prior to the conversion date. For the time being, you can still export a .csv of all of your 2019 transactions and all time history by requesting it in the Circle Invest app through Settings. While not required, it is recommended that you do so. After the date of conversion, your transaction history must be requested from Voyager.
What happens to my data at Circle once the account is closed?
As a money service business (MSB), subject to FinCEN regulatory requirements, we are required by federal law to retain records of the information used to validate your identity for 5 years following account closure. This requirement applies to all financial services providers in the United States and is known as a Know Your Customer (KYC) program.
Please be assured that we maintain this information with the same level of security as an active account and are not permitted to use it for any purpose other than meeting our legal record-keeping obligations. After the 5-year retention period, your data will be automatically deleted from our systems.
Will my login credentials be the same on Voyager’s website?
No, you will be expected to create a new password with your existing Circle Invest email on the Voyager product.